Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS, La Poste, GLS, Mondial Relay with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Returns

No Quibble Guarantee

If you are not 100% satisfied with any item you have chosen, please keep it with the original packaging, in the condition it was received and call us to arrange a full refund or exchange.

Free Returns

If you are unable to send it back quickly, then don't worry! We will accept it back up to 3 months from when you ordered it. (this is reduced to 14 days for sale items as we are trying to clear the warehouse of this stock).

Recommend a Friend

Simply contact us with you you and your friends details, and for your next purchase, to say thank you, we will send you and your friend a €3 gift credit.